Insurance and Mortgage Advisers
Located in Auckland - Servicing NZ wide 

Insurance and mortgage advisers
Located in Auckland - Servicing NZ wide 

Complaints

If you are unhappy or dissatisfied in any way with Premium Finance’s service please let us know. We take complaints seriously and we want to do the best for you. We have a formal internal complaint resolution process and we will try to resolve it for you in the first instance in a timely manner.


To make a complaint...


1. The first step is to contact us so we have an opportunity to resolve your complaint. You can email info@premiumfinance.co.nz or fill in the form on this page and provide the relevant details. 

2. We will acknowledge your complaint within two business days and we will contact you and ask if we need further information. We try to resolove complaints within seven business days but if the situation is complex or out of our control we may arrange a time extension.

3. If we cannot agree on a resolution, you can contact our independent external dispute resolution scheme -  Insurance and Financial Services Ombudsman Scheme (IFSO) which can be reached at: Phone: 04 499 7612 or 0800 888 202, or at Address: PO Box 10-845, Wellington 6143. They will investigate your complaint and work to facilitate an agreed resolution. If this is not possible the Scheme may make a formal decision which is binding on Premium Finance. The process is free to you and the scheme will assist you to lodge your complaint.